Refunds & Exchange Policy**
Please note: We do not issue refunds.
If you wish to exchange the item for a different size, you may exchange it within 7 days of the product being delivered. Provide us with a tracking number once you’ve shipped the item. Once we’ve received the returned item, we’ll gladly ship out the correct size to you. All exchanged items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense.
I ordered the wrong item, Can you swap my order before it ships?
Once an order has been confirmed, it cannot be modified/canceled.
Can I exchange my item a second time?
We only process exchange requests once.
Can I exchange my item for a different item?
We only process exchanges for a different size in the same item you've ordered.
How do the Items fit?
The size chart and specific measurements are listed on our product pages.
Shipping
Please allow 7-10 business days for processing and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. Once processed you will receive an order confirmation email notifying you that your order has been successfully placed and additional emails once your order has been shipped and delivered.
Can I pick up my purchase??
The pick up option is only offered to Chicago, if selected please allow our standard processing time. Once processed you will receive an order confirmation email notifying you that your order has been successfully placed and additional emails once your order is ready to be picked up.
What countries do we ship to?
We ship worldwide!
International Purchases
All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via USPS. Any refused shipments will not be refunded.
Is there a direct contact to reach out to with any further questions or concerns??
Yes, you can send an email directly to contact@nomenthol.com and we will get back to you in a timely matter.